All of the Jewelry Purchased at Our Studio is Warrantied for Life Against Manufacturing Defects, unless otherwise noted.What is a Repair Covered by the Lifetime Guarantee?• Thread or Pin breakage at the solder point that is no fault of the user*• Component breakage at the solder point• Gemstone pops out when item does not appear to be damaged by user **• Gemstone discoloration when item does not appear to be damaged by user **• Loose hinges that do not appear to be damaged by user**Pin breakage from not downsizing extra length within an appropriate and timely manner will be considered user error. This is due to the fact that heavier pieces on longer posts are more prone to breakage from torsion and catching. Please ensure any heavier pieces you wear are appropriately downsized to limit the likelihood of breakage.**Pearls and Paua Shell are not covered by the lifetime guarantee as the organic nature of these items may result in problems from daily wear and exposure to chemicals or body fluids. If there is an issue with Pearl or Paua Shell within the first two weeks of purchase, please contact us for assistance.What is Not a Repair Covered by the Lifetime Guarantee?Items that are cut, scratched or marred from tools used by userGlass Items which have snapped or brokenGemstone pops out when item is visually crushed, cut or marred by userChanging a chain attachment length due to incorrect size requestPearl and Paua Shell problems after 2 weeks of wearA gemstone is discoloured from chemical or UV exposure (this includes chemical products such as hair dye, and chemical face products) Seam or hinge rings distorted or scratched by user